Business Knowledge Management/Operation Functions Exclusive to ‘BIZMICRO Helper’

Intelligent Search (AI)
Identify the intent of user queries and provide optimized manuals
Provide a response support system to solve real-time problems
related to customer quality
Provide user response evaluation function for search results and
reflect them in search priority. Provide accurate work knowledge
User's Convenience Functions
Multiple manuals can be compared left and right on the same page
Provide a condolence table to check the changes made in
the new/old version on a single screen
Integrity and high-quality manuals are provided through
the latest work knowledge
Work Efficient Environment For Accurate Business Handling
Link the work systems to solve problems related to work in real time
Real-time customized manual is provided with a screen code-based
knowledge network.
Provide an efficient work environment through intuitive and rapid
access to the relevant work manuals (help) through connection
with other systems.
Create a High-Quality Manual/Edit Environment
Create screens and provide the same editing environment shown
to users
Provide a variety of rich authoring tool components to create
high-quality work knowledge
Provides user-generated and distributable work knowledge form
creation capabilities
Automatically Convert MS-Word Documents into Web Manuals
Convert MS-Word files from existing or new business knowledge
into standard HTML documents
Task/Call Process Schematization
Schematic preparation tool is provided for intuitive representation
of business processes, consultation procedures, and
consultation scripts
Provides step-by-step linkage to other systems in the process

Major Implementation Cases

KB-SYS Privacy Policy
KBSYS Inc. hereinafter values your personal information and complies with the act on promotion of information and communication network use and information protection.
The company will inform you of the use and method of personal information provided by you through the personal information processing policy and what measures are being taken to protect your personal information.
When the company revises its personal information processing policy, it will announce it through a website notice or individual notice.
Privacy items that you collect
- Name of the company and the name of the person inquiring: Used in the identification process according to the use of the service, such as the request for counseling.
- E-mail address: Securing a smooth communication path for processing counseling applications, etc.
- Other items: Securing basic data for web consulting
Purpose of collection and use of personal information
- We collect and use your personal information for the purpose of providing the optimal service of the project you want as identification and marketing data for users who want to request for the project.
Period of retention and use of personal information
- In principle, users' personal information shall be destroyed without delay when the purpose of collecting and using personal information is achieved.
- However, the company name, customer name, e-mail address, phone number, and other optional items may be retained for one year to provide the customer's desired service due to the company's internal policy.
- If it is necessary to preserve it according to the relevant statutes, such as the Commercial Act, the Consumer Protection Act in e-commerce, etc., it shall be preserved for a certain period of time.
* Records on the handling of consumer complaints or disputes: 3 years* Act on Consumer Protection in e-commerce, etc. (Records on self-confirmation (months), records on visits (3 months)
Period of retention and use of personal information
- Destruction procedure : The information you entered for the quotation inquiry will be transferred to a separate DB after the purpose has been achieved. In case of paper, it will be stored for a certain period of reference according to the internal policy of the document box and other related laws.
* Personal information transferred to a separate DB will not be transferred for any other purpose other than being retained unless it is legal.
- Destruction method : Personal information stored in electronic file type shall be deleted using a technical method that cannot play records.
Provide personal information
In principle, the company does not provide users' personal information outside. However, exceptions are made in the following cases.
Where the users have agreed in advance/according to the provisions of the Act or if there is a request from the investigative agency in accordance with the procedures and methods prescribed by the Act for the purpose of investigation.
Consignment of personal information collected
The company does not entrust your information to an external company without your consent. If such a need arises in the future, we will notify you of the consignee and the details of the entrusted work and get prior consent if necessary.